LetterLift

Privacy Policy

Last updated: May 1, 2025

1. Introduction

LetterLift ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1. Personal Information: We may collect personal information that you voluntarily provide to us when you use our services, such as your name, email address, postal address, and payment information.

2.2. Usage Information: We may collect information about how you use our website and services, including your IP address, browser type, pages viewed, and time spent on our website.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Processing payments
  • Generating letters based on your inputs
  • Responding to your inquiries and requests
  • Improving our website and services
  • Sending you service-related communications

4. Data Storage and Security

4.1. We use Supabase for data storage, which is hosted in the EU-West-2 (London) region to ensure data residency compliance.

4.2. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5. Third-Party Services

5.1. We use Stripe for payment processing. When you make a payment, you will be providing information directly to Stripe, which operates its own privacy policy.

5.2. We use OpenAI for letter generation. We share only the necessary information required to generate your letter, and we do not permit OpenAI to use this information for purposes other than providing their service to us.

6. Your Rights

Under the UK GDPR, you have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to rectify inaccurate personal information
  • The right to erasure (the "right to be forgotten")
  • The right to restrict processing of your personal information
  • The right to data portability
  • The right to object to processing of your personal information

To exercise these rights, please contact us here.

7. Cookies

We use cookies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, but this may affect your ability to use our services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us here.